Turn Missed Calls Into Booked Jobs.

No. QueueCapture is month-to-month. There's a one-time setup fee to cover configuration, onboarding, and the 3-week buildout. After that, you pay a monthly retainer based on your call volume. You can cancel at the end of any billing month with no penalty and no runaround.

Yes. Cancel at the end of any month — no early termination fees, no long notice period, no awkward calls. We keep clients because the system works, not because we trap them in contracts. If you cancel, your system stays live through the end of the month you paid for.

Very little. On the audit call, we ask about your business: how many calls you get per week, your typical business hours, what happens when someone calls after hours, and what software you already use (if any). After that, we handle the full setup. You don't write a single message or configure anything — that's our job. Most clients spend less than 2 hours total getting QueueCapture live.

QueueCapture is a revenue recovery system built specifically for HVAC companies. We make sure every missed call, every new lead, and every open estimate gets a fast, automatic follow-up — so you stop losing HVAC jobs to slow response times and unanswered phones. Think of it as infrastructure for your revenue, not just another app.

No. We handle everything. You show up for a free 30-minute audit call, tell us about your business and how you handle calls today, and we take it from there. Our team configures the entire system — you don't touch a single setting. Most clients are live in 3 weeks without lifting a finger.

Pricing is discussed on your free Revenue Leak Audit call. We don't post a one-size-fits-all rate because the right system depends on your call volume, team size, and what's actually leaking in your business. The audit is free and there's no obligation to sign anything on that call.

Most clients are fully live within 3 weeks of signing on. That's backed by a guarantee — we commit to it in writing in every client agreement.

Two things: First, your system is live and working in 3 weeks — guaranteed and in writing. Second, every missed call gets an automatic text-back within 60 seconds — or that month is on us. These aren't asterisk guarantees. They're real commitments in every client agreement.

Yes. All customer data is encrypted in transit and at rest. We work with reputable, enterprise-grade infrastructure providers. We never sell, rent, or share your data with third parties for marketing purposes. Full details are in our Privacy Policy.

That's actually one of the first things we look at. As part of your Revenue Leak Audit, we evaluate your existing customer and lead list for reactivation opportunities. Most HVAC companies have hundreds of dormant contacts that have never been followed up on. We build reactivation sequences to go after that revenue before we even start capturing new leads.

QueueCapture is a revenue recovery layer — it works alongside your existing tools, not instead of them. We integrate with most CRM and scheduling platforms. If you're running something specific, we'll confirm compatibility on your audit call. The goal is to fill the gaps in what you already have, not rip everything out.

No — and we're careful about this. QueueCapture handles the speed-of-response problem: the window between when an HVAC lead calls and when a human can pick it up. Your team still runs the jobs, handles the estimates, and manages the relationships. We make sure the lead is captured and warm by the time your staff gets to it.

Owner-operators and small teams (1–15 technicians) who are growing, busy, and losing leads they shouldn't be losing. If you're fielding 20+ calls per week and don't have a dedicated dispatcher or CSR on the phones at all times, you have a responsiveness gap — and that's exactly who this is built for.

The SMS recovery system works 24/7 — any missed call at any hour gets an automatic text-back within 60 seconds. AI Voice Intake, which answers overflow and after-hours calls directly, is currently launching and will be available to founding clients first. You can get on the list when you book your audit.

It's a 30-minute call where we walk through your inbound process together. How many calls you receive per week, what percentage go unanswered, how quickly you follow up with new leads, how many estimates you send that go quiet, whether you have a reactivation process for old customers. We map every gap and put a rough dollar amount on it. You leave with a clear picture of what's leaking and what fixing it would mean — with or without QueueCapture.

Your QueueCapture dashboard shows every missed call that was recovered, every lead that was followed up on, every estimate that got a response, and every reactivated customer — in plain language. You can see exactly what happened and when. We also review performance with you on a regular basis and flag anything that needs attention.